SHIPPING

Once orders have been placed, processed and payment is approved, products ship by sea or by rail unless otherwise specified.

KENEL usually ships in-stock products within 7-10 business days. Custom and special order products typically have longer lead times. Confirm product production lead times with KENEL customer service or sales representatives at the time of order or on our web site. All products are assumed to be shipped FOB Qingdao, China, on behalf of the customer as a service to the customer. Material ownership takes place at time of shipping.

DELIVERY TIMING

If you require products delivered by a certain date, please call Customer Service to verify product availability. Some products available for online order may not be in stock. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance. KENEL is not responsible for lost, misplaced or delayed shipments or freight damaged by the freight carriers.